Cancellation options
You can cancel a booking any time before it's completed.
Cancelling a booking
From your booking page, choose Cancel. This is available at every stage up to the job being marked complete — whether you're still waiting on the provider to start, or work is already in progress.
Cancelling an open request
If you haven't accepted a quote yet, you can start a new request at any time from your dashboard — no payment has been collected at that stage, so there's nothing to refund.
Refunds
If you've already paid, cancelling opens a refund review with Craftnect support — payments are held in escrow until a job completes, so nothing has been paid out to the provider yet in most cases. Email hello@fox.example with your booking details.