Cancellation options

Cancelling a booking

When online cancellation is available, choose Cancel on your booking page and review the fee and refund preview before confirming. For an eligible paid booking scheduled at least 14 days away, the current policy returns the full paid total. With less than 14 days remaining, a 30% fee applies to the paid total and the remainder is refundable. Exactly 14 days is in the full-refund period.

Once your provider has started travelling or working, or is ready at the venue, contact support to review cancellation. For a multi-date course, the cancellation window is measured from the first scheduled class. Once that class has started, support must review remaining classes and any refund. A completed, cancelled, disputed or refunded booking cannot be cancelled again through this flow.

Cancelling an open request

If you have not paid for a request or booking, there is no collected payment to refund. Use the available request or booking controls in your dashboard; starting a new request does not cancel an existing one.

Refunds

The booking preview shows the applicable refund before you confirm online cancellation. Bank and payment processor posting times can vary. For a cancellation that requires support, email support@synapxislabs.com with your booking details.