Service standards

What we expect from every provider on Craftnect.

Quote honestly — the price and timing you propose is what the customer accepts.
Show up for confirmed bookings, and update job status as work progresses so the customer can follow along.
Keep every conversation about a booking on Craftnect, where it's covered by payment protection.
Only accept jobs you're verified and qualified for — regulated trade work requires the matching certification on file.
Treat every customer respectfully; harassment or discrimination results in suspension.

A pattern of cancelled jobs, unresponsive proposals, or customer reports can affect your visibility in matching, or lead to account review. See Report a concern if you need to flag something on the other side of a booking.