Report a concern
Tell us what happened — every report reaches a real person.
From an active booking
The fastest path is the report action directly on the booking page — it reaches Craftnect with the booking already attached, so support has full context immediately.
Anything else
For a request, message, or profile that isn't tied to an active booking, email hello@fox.example with as much detail as you can — who was involved, when, and what happened.
What happens next
Reports are reviewed against the account's verification and booking history — providers can be suspended pending review, and payments already in escrow stay held until a report is resolved.